Unit: Medical Appointment Role Play
Description
In this activity, students will role-play scheduling appointments, learning the steps, responsibilities, and limitations and how to overcome them.
Unit: Introduction to Appointments
Description
In this unit, students will learn about: the role of medical office assistants in the process of scheduling patient appointments and the importance of appointment books, particularly as legal records.
Lessons
1. Responsibilities
2. Appointment Books
3. Quiz
Unit: Scheduling Systems
Description
In this unit, students will learn about: scheduling systems including open office hours, stream, wave, modified wave, double-booking, and grouping. They will learn types of appointments, such as routine, specialized, emergency, and acute illness.
Lessons
1. Systems
2. Appointment Types
3. Quiz
Unit: Routine Appointments
Description
In this unit, students will learn about: scheduling routine appointments as they distinguish between scheduling routine appointments for new and established patients. They will also identify unexpected visitors and ways to filter their requests.
Lessons
1. New Patients
2. Established Patients
3. Unexpected Visitors
4. Quiz
Unit: Referrals
Description
In this unit, students will learn about: scheduling referral appointments, physician consultations, outpatient appointments, and hospital admissions.
Lessons
1. Physician Consultations
2. Outpatient Appointments
3. Hospitalization
4. Quiz
Unit: Managing Appointments
Description
In this unit, students will learn about: managing appointments including late arrivals, no-shows, cancellations and rescheduling. They will explore practice-management software and discuss pros and cons of electronic scheduling.
Lessons
1. Reschedule Appointments
2. Practice-Management Software
3. Quiz
Unit: Reflection Questions
Description
In this activity students will journal about the effects of poor scheduling, the importance of communication in scheduling appointments, and explain triage. A class discussion can follow.
Unit: Handling Appointments
Description
In this activity, students will act as a medical office assistant as they prepare the appointment book for the next week, balancing scheduling patients and physicians in a way that meets everyone's needs.
Unit: Current Event
Description
Students will review articles for information related to a topic in the module. Once an article is found, students complete a Current Event form.
